Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@squidgo.co.uk.

Sale Items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges(if applicable)

If you need to exchange an item due to a defect or damage, please email us at info@squidgo.co.uk. You will receive a Return Authorisation Number and instructions on where to send your item.

Returns and Shipping

For returns, please email us at info@squidgo.co.uk to receive instructions and the return address.

Important:

• Return shipping costs are your responsibility and are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.