FAQs

How is Squid Go different from other cold therapies?

Squid Go uses intermittent sequential compression to reduce blood flow temporarily, allowing the cold to penetrate deeper into muscles and ligaments.

Squid Go is a Class 2 Medical Device, with FDA Approval as well as CE Mark status. This is different to the many cheap 'cryotherapy devices' advertised on amazon and such sites. You get what you pay for - that is why we have a comprehensive 14 day full refund policy as well as comprehensive 1 year warranty.

Squid Go Gel Packs freeze to -18°C while maintaining elasticity, delivering colder temperatures and shorter 15 minute treatment times, compared to ice water circulators. These shorter treatment cycles promote compliance, as people are more likely to have more frequent short treatment cycles during a day, than one or two long sessions. Not being tied to mains power (nor requiring water nor ice) is also a benefit appreciated by users of Squid Go.

Traditional cold gel packs and ice water circulators provide superficial cold treatment, as vascular blood flow carries cold away from the site.

Finally, if you have questions and wish to have a quick reply, send a WhatsApp message to Terry at 079 1826 2204.

How much compression should be used?

The optimal Compression level per user, depends on personal comfort.

Squid Go allows you to choose between 30mmHg (Level 1) to 85mmHg of pressure (Level 4).

Most importantly, the Squid Go system is designed such that regardless which compression level you choose, the same amount of cold is delivered into the underlying tissues, after 15 minutes of treatment. Same efficacy of treatment, irrespective of level of compression chosen

Athletes, as an example, often prefer the highest setting, while post-surgery users or those with new injuries may choose lower levels.

Compression levels can be adjusted during treatment by pausing, adjusting the level, and resuming therapy.

How often can I use Squid Go?

Always use Squid Go Gel Packs over clothing, or with the provided cloth barrier sleeve, to avoid direct skin contact.

Depending upon your individual circumstances, and your comfort level, you can use Squid Go multiple times a day.

Many people use Squid Go prior to going to sleep (for either 15 or 30 minutes). They place the Gel Pack into the freezer, so they can then again "Squid" in the morning with their tea/coffee/breakfast. Also, for people suffering from osteoarthritis, it is common to "Squid" prior to activity (dog walking or playing padel/tennis as examples), placing the Gel Pack into the freezer then using Squid Go again immediately post activity. As such, you begin to see that using Squid Go 4 to 6 times a day, for 15 minute cycles is very common and easy as well as practical to achieve. No ice, no water and no mains connection required. A single charge for the Squid Go Pump (contains a lithium ion battery) will last 25 or more fifteen minute cycles before needing to be re-charged.

When used with a frozen/cold gel pack, Squid Go should not be applied to the same location more than once an hour, care should be exercised to avoid frostnip. Without a Gel Pack (compression only), it can be used as desired.

How long is the treatment cycle?

Each treatment cycle lasts 15 minutes and is controlled by the Squid Go pump. The pump will beep, and turn off automatically at the end of 15 minutes. You can choose to use Squid Go conventionally with a gel pack, or you can use the wrap alone, if seeking compression only.

How does Squid Go work?

Squid Go operates by combining sequential compression with cold therapy. Each Squid wrap is uniquely developed for a specific body part, with a sequential compression bladder* designed to direct swelling away from the treated area while driving cold deep into the tissue. This combination may help reduce edema and pain, improve blood circulation, and decrease inflammation.

For athletes, Squid Go is an excellent recovery tool, providing high-efficacy cold therapy while driving metabolites like lactic acid away from treated muscles, increasing circulation, and preparing you for more activity.

*Except for the shoulder wrap, which does not include sequential compression.

When not to use Squid Go.

Do not use Squid Go if you have any of the following conditions:

  • Thrombosis (blood clots)
  • Aneurysm
  • Vascular disease, including diabetes and high blood pressure
  • Compromised local circulation
  • Heart disease or cancer
  • Cold urticaria, cold hypersensitivity, or vasospastic diseases
  • Raynaud’s syndrome or cryoglobulinemia
  • Paroxysmal cold hemoglobinuria

Do not use during pregnancy or within 3 months postpartum, on broken or inflamed skin, near broken bones, or if you are under 18 years old. Sequential compression can still be used without cold gel packs.

How long does it take to charge the Squid Go Pump?

A new Squid Go pump is delivered with at least a partial charge. Check your pump after receipt, to check the level of charge.

Squid Go pumps purchased after 2024, will power more than 25 fifteen minute treatments. (Depending upon the size of the wrap being used.)

Recharging a Pump will take between 4 to 6 hours depending upon how depleted the battery was prior to charging.

If required, Squid Go can be used while charging.

What is the warranty?

Squid Go products (pump, wraps, tubes, and gel packs) are warranted against material and workmanship defects for one year from the purchase date. See the Terms and Conditions for full warranty details. There is also a conditional 14 day Money Back Guarantee on new purchases- everything is covered in this money back guarantee except for damage to the unit by neglect.

How long does it take to freeze the Squid Go Gel Pack?

Freeze the gel pack for 12 hours before first use. Subsequently, depending upon how long the gel pack is out of the freezer, it takes between 40 minutes to 150 minutes in a freezer, to restore maximum cold. (Another variable is the setting/temperature of the freezer.) When traveling, it is recommended to use an “insulated cold bag”, to keep the gel pack cold for longer that it would at ambient room temperature.

Can I use crushed ice?

Optimally, only Squid Go gel packs should be used with the Squid Go wraps and system. In unusual circumstances, crushed ice could be used like a disposable ice bag. Ensure the ice is well crushed, has a little water, and is well sealed in a watertight bag. Place it between your leg and the wrap (with a cloth layer), secure the wrap snugly, and proceed.

Does the gel pack remain at -18°C after use?

No, the gel pack transfers cold to your muscles during treatment, and gets warmer. After a 15 minute treatment however, the gel pack will still be colder than circulating ice and water systems, by comparison.

What are the sizes of Squid Go?

Squid Go Ankle, Leg/Knee and Shoulder Wraps and Gels come in Regular as well as LARGE sizes. (The recommended dimensions for choosing the correct sizing for these, is provided on the Shop page, for each of the respective products.)

Sizing chart appears below.

Any questions, please contact us at info@squidgo.co.uk