Legal Terms and Conditions

These Legal Terms and Conditions form an Agreement (the “Agreement”) which are legally binding terms for your use of Website and purchasing goods.  By using our Website, you agree to be bound by this Agreement and all applicable laws and regulations with regard to your use of the Website. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT USE THIS WEBSITE.

TBMD CONSULTANCY LTD is the Owner of this Website whilst PORTABLE THERAPEUTIX, LLC is the owner of SQUID and SQUID GO, including all patents and trademarks relating to the SQUID system of cold compression. TBMD CONSULTANCY LTD is the distributor for SQUID in the UK and N.Ireland

PRIOR TO PURCHASING SQUID, YOU ARE ADVISED TO READ THE INFORMATION ON WHO SHOULD NOT USE SQUID IN THE SUPPORT SECTION OF THIS WEBSITE UNDER WHEN NOT TO USE SQUID.  THIS INFORMATION RELATES TO THE CONTRA-INDICATIONS WHICH ARE ALSO DESCRIBED IN OUR IFU (INSTRUCTIONS FOR USE MANUAL).  PORTABLE THERAPEUTIX and TBMD CONSULTANCY LTD WILL NOT BE RESPONSIBLE FOR VERIFYING WHETHER A PURCHASER OF SQUID HAS ANY OF THE CONDITIONS WHICH WOULD PREVENT THEM FROM USING SQUID.  IT IS THE RESPONSIBILITY OF THE PURCHASER TO UNDERSTAND WHETHER THEY, OR THE PERSON FOR WHOM THEY HAVE PURCHASED, SHOULD NOT USE SQUID OR SQUID GO.

PRIVACY

We will collect information on users of this Website, including name, address, phone number, email addresses and products purchased.  We will not intentionally share that specific information with third parties, unless required by a court of law, and then only to the extent required.  We may use your information to contact you about new products in which you may be interested.  If we do so you will have the opportunity to opt out of future notifications.

If we later determine to change our policies regarding privacy we shall post the changes and the effective date of the changes on this Website.

TERMS OF USE

TBMD CONSULTANCY LTD and PORTABLE THERAPUETIX, LLC reserve the right to modify this the content of this website at any time. They may modify this Agreement from time to time, and such modification will be effective upon its posting on our Website or any other website or location through which you are able to access our Website.  You agree to be bound by any modification to this Agreement when you use the Website after any such modification is posted; it is therefore important that you review this Agreement regularly.  All content of this Website including the text and images are copyrighted and shall not be used by any other party without the express written consent of Portable Therapeutix LLC or TBMD CONSULTANCY LTD.

TERMS AND CONDITIONS OF SALE

1.  PRICING ERRORS AND PAYMENT

In the event there is an error in our site and the price that you are charged is different than the price of a product and the error is in your favour we will refund the difference in the same manner in which you paid.  In the event the error is not in your favour we shall contact you, prior to shipping the product, to verify you still want the product and authorize and pay for the differential.  You will be notified if any product you order is not available for shipping and will be back ordered.  Your credit card will be charged when you place your order.

All products ordered on this Website must be paid for prior to us shipping the product.  Payment shall include shipping and handling along with sales taxes where applicable .

Any order with a shipping address outside of the UK or Northern Ireland, is subject to being cancelled.  

2.  DELIVERY

Every effort will be made for orders received before 1pm, to ship the same business day, unless there is a product on back order.  In the event that some, but not all of your order is back ordered, you will be contacted to inform us if you wish us to hold the entire order or pay the second shipping charge. Most orders will be shipped by ROYAL MAIL24 within 24 hours of receipt of order.

3.  INSPECTION OF PRODUCT

You are required to report any physical damage to the product as a result of shipping within two (2) business days of your receipt.  In the event you fail to report such damage within such time you are assumed to have accepted the product in the condition it was received and the sale is final.  In the event the product is damaged you should contact Customer Support (info@squidgo.co.uk) and request a Return Authorization Number (RAN) which will have freight prepaid by us.  You must return the product within five (5) business days of the report.  We shall inspect the damaged product within five (5) business days of receipt.   Upon verification that the product was damaged in shipping we shall, within five (5) business days thereafter, replace the product at no further cost to you.  Replacement product shall be shipped via ROYAL MAIL24.

4.  WARRANTIES

PUMP LIMITED WARRANTY
Portable Therapeutix LLC, warrants that the Squid (and Squid Go) Pump Control Unit (“Pump”) (if properly used) will be free from defects in materials and workmanship for a period of one year from the date of purchase. If the Pump, malfunctions during the warranty period, then Portable Therapeutix will at its option either repair or replace the Pump. If Portable Therapeutix elects to replace the Pump it may do so with a new or reconditioned Pump. Your original one year warranty period shall be extended by the number of days that the Pump is in the possession of Portable Therapeutix until it ships the repaired or replacement Pump back to you. This warranty and other warranties that may exist under state or federal laws is non-transferable and only available to the original purchaser.

WRAP AND TUBE LIMITED WARRANTY
Portable Therapeutix warrants that the Squid Wrap and tube (if properly used, including following the care and use instructions) will be free from defects in material and workmanship for a period of one year from the date of purchase. If the Wrap or tube, malfunctions during the warranty period, then Portable Therapeutix will at its option either repair or replace the Wrap or tube. If Portable Therapeutix elects to replace the Wrap or tube it may do so with a new or reconditioned Wrap or tube. Your original one year warranty period shall be extended by the number of days that the Wrap or tube is in the possession of Portable Therapeutix until it ships the repaired or replacement Wrap or tube back to you. This warranty and other warranties that may exist under state or federal laws is non-transferable and only available to the original purchaser.

GEL PACK LIMITED WARRANTY
Portable Therapeutix warrants that the Gel Pack (if properly used, including following the care and use instructions) will be free from defects in material and workmanship for a period of one year from the date of purchase. If the Gel Pack, malfunctions during the warranty period, then Portable Therapeutix will at its option either repair or replace the Gel Pack. If Portable Therapeutix elects to replace the Gel Pack it may do so with a new or reconditioned Gel Pack. Your original one year warranty period shall be extended by the number of days that the Gel Pack is in the possession of Portable Therapeutix until it ships the repaired or replacement Gel Pack back to you. This warranty and other warranties that may exist under state or federal laws is non- transferable and only available to the original purchaser. THE GEL PACK WILL HAVE A SLOW NATURAL EVAPORATION OVER TIME.

EXTENT OF LIMITED WARRANTY
This limited warranty of the Pump does not cover damages due to external causes, including without limitation misuse’ alteration or repair by a non-authorized person; accident or use not in accordance with the product instructions. The limited warranty of the Wrap and Tube does not cover damages due to external causes, including without limitation, misuse; alteration or repair by a non-authorized person; accident; cutting or puncturing of the Wrap and Tube or the bladder in the Wrap; or use not in accordance with the product instructions as well as failure to follow the care and cleaning instructions in the manual. The limited warranty of the Gel Pack does not cover the natural evaporation of the gel over time.

HOW TO OBTAIN WARRANTY SERVICE
To qualify for the warranty, you must have returned the warranty registration card, or entered the information on our web site, within thirty days of your purchase. To obtain warranty service you should contact our service department at or you may email our service department at info@squidgo.co.uk.

If Portable Therapeutix authorizes the return of the Pump; Wrap; Connector Tube or Gel Pack for warranty, you will be given a Return Authorization Number. This number must be on your shipping package or the unit or it will not be accepted.

You are responsible for shipping the unit to TBMD CONSULTANCY LTD and you are responsible for any damages or loss incurred during shipping, other than any damage that was the result of your warranty claim.

WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PORTABLE THERAPEUTIX MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. PORTABLE THERAPEUTIX DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF YOU RESIDE IN A JURISDICTION THAT DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES THEN THIS LIMITATION MAY NOT APPLY TO YOU.

LIMITATIONS OF LIABILITY
PORTABLE THERAPEUTIX’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED IS LIMITED TO THE REPAIR OR REPLACEMENT, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. PORTABLE THERAPEUTIX IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING, BUT NOT LIMITED TO LOST PROFITS, DOWNTIME AND GOODWILL. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

5.  FORCE MAJEURE

If either party is unable to perform within the time requirements set forth as a result of circumstances beyond their control including acts of God, including but not limited to: fire; flood, earthquake; tornados; hurricanes or acts of war or terrorism the time to act under this agreement shall be extended to the extent necessary to compensate for the force majeure.

6.   GOVERNING LAW AND JURISDICTION

Purchases under this Website shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions. However the warranty is governed by the laws of the US and the State of Texas.

7. INDEMNITY

You agree to indemnify, defend, and hold harmless Portable Therapeutix and TBMD CONSULTANCY LTD from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from or relating to your breach of the terms of this Agreement or your use of the Website.  Portable Therapeutix will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

8. ENTIRE AGREEMENT

This Agreement, together with any other terms or policies referenced herein (including without limitation the Privacy Policy and Additional Terms), constitutes the entire agreement between you and Portable Therapeutix and governs your use of the Website, superseding any prior agreements between you and Portable Therapeutix with respect to the Website.

9. WAIVER AND SEVERABILITY OF TERMS

The failure of Portable Therapeutix or TBMD CONSULTANCY LTD to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.  If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

10. LIMITATION ON ACTIONS

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Websites or this Agreement must be filed within 1 year after such claim or cause of action arose or be forever barred.