Squid Returns & Repairs

SQUID GO is an incredible wellness product. Not only are we certain that you'll find it extremely effective and easy to use ("GO anywhere with you"), it is also very durable. It's built to last in the harshest of conditions. 

However, things can happen. So here is a quick guide to SQUID GO returns & repairs:

SQUID Returns

  • We offer a fantastic 7 day, money back guarantee
    • All we ask is that the SQUID GO unit is returned in the same condition that it is sent.
    • Just let us know why you would like to return the unit, and be sure to send the unit back within 5 days of us authorising your return.

SQUID Repairs

  • The SQUID GO pump, has a one year warrantee, so in the event of an issue occurring within the first year, we'll fix the pump for free, as long as it's not as a consequence of misuse, negligence or "user damage".
    • We'll arrange to collect the pump from you via ROYAL MAIL24
    • Once the pump arrives back with us, we'll get a spare pump out to you via next working day delivery, to use whilst the pump is repaired
  • In the event that the pump is older than a year, we can discuss options with you to get you up and running again ASAP.

    We hope that clears everything up, but any questions, feel free to get in touch at info@squidgo.co.uk

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